Customer Services Warranty

At Lisovo Manufaktura Bosnia and Hercegovina we want to ensure you have complete peace of mind and confidence in your investment which is why we include a 1 year warranty on our leather trimmed felted  and sleeping Lisovo mats.

Lisovo Manufaktura Bosnia and Hercegovina will repair or replace, any Lisovo mat which becomes defective within 1 year from the date of purchase due to faulty materials or poor workmanship. This may mean: a hole in the felt or opening seams on the leather straps.

WHAT’S NOT COVERED

  • Damage due to misuse, abuse, negligence, accidents, or pet damage
  • Excessive wear and tear
  • Missing or defaced labels
  • Improper care (including moth/insect damage and improper washing or not specialised dry cleaning for leather & wool)
  • Alterations, including embroidery, removed labels, and 3rd party tailoring
  • Products without a dated purchase receipt or warranty card.
  • Products that have been purchased used, or from an unauthorised seller.

Personalised Lisovo mats with  your name or initials can not be returned.

Return Policy

For non-warranty satisfaction returns, please contact us at contact@lisovo.com as soon as possible via email or phone to discuss a solution and include your original purchase receipt , warranty card and number of your Lisovo mat.

We put a hygiene seal on our Lisovo felted products so that you can be sure that no one has used the product before you. If you remove or damage the hygienic seal, you no longer have the right of withdrawal.