General terms and conditions

1. contracting party

The contract of sale is concluded with 

Nadja Gydat d.o.o.  Mule Hodžića 37 71300 Visoko, 

Commercial Register: ID 4219125570000

PDV: 219125570000

2. conclusion of contract

⦁ The presentation of the products in our online shop does not constitute a legally binding offer, but an invitation to order.

⦁ By clicking the button [Buy/order with costs], you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.

 3. scope of application

These General Terms and Conditions (GTC) apply to all deliveries from 

Nadja Gydat d.o.o. to consumers.

A consumer is any natural person who enters into a legal transaction for a purpose that can predominantly be attributed neither to his commercial nor to his independent professional activity.

4. prices and shipping costs

The prices stated on the product pages are excluded statutory VAT, includes shipping. They include handlingfees, shipping and costums. In the checkout, for all consignments, our prices includes VAT of your respective destination country, shipping, handlingfees and costums. Generally we ship with DHL.


Credit card / Paypal / Direct bank tranfer

⦁ If you select the payment method, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

Delivery will be made after receipt of payment on the bank account mentioned above. Please select the desired products in your shopping cart and then follow the checkout.

Payments in BAM and Euro 

Account number (IBAN):BA39 1861 6412 0028 3762

SWIFT address (BIC): TZBBBA22 Ziraat Bank BH DD Sarajevo Sarajevo BiH

In favour: 1861641200283762 Nadja Gydat d.o.o. Mule Hodžića 37 71300 Visoko BiH

6. reservation of proprietary rights

The goods remain our property until full payment has been received.

7. cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us :

Nadja Gydat d.o.o.  Mule Hodžića 37 71300 Visoko, Bosnia and Hercegovina 

of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an e-mail to [email protected]. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. You can also fill in and submit the model withdrawal form or another clear declaration electronically on our website: 

If you make use of this option, we will send you a confirmation of receipt of such revocation without delay (e.g. by e-mail).

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period. 

Exceptions to the right of withdrawal for personalized mats

Reduced articles 

If you are still not satisfied, please contact us by e-mail at:

[email protected]

and describe your complaint as detailed as possible, within 14 days from the date of delivery, if you like also with photos / video and we will try to solve your complaint individually to your satisfaction.

Address for returns

Nadja Gydat d.o.o.


Mule Hodžića 37

71300 Visoko

Phone: +387 62 259 151

[email protected] 

8. consequences of cancellation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back. 

You must return or hand over the goods to us, Nadja Gydat d.o.o. 71300 Visoko, without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

– End of the cancellation policy –

9. settlement of disputes

The place of jurisdiction is Visoko/ Bosnia and Herzegovina.